The Case of the Missing Email Sequence

My Email Service Provider is being weird again.

They are changing their pricing structures (again) and automatically ‘upgraded’ me from the free plan to their lowest tier paid plan. On a ‘trial basis’, of course.

I was going along my merry way, sending out my daily missives, when I get a reminder that my ‘free trial’ is about to expire and I need to upgrade. Bother.

I look at their new plan pricing page and see I can ‘downgrade’ back to the old free plan. Great. Except ….

Looking at what the free plan covers it no longer lets you do a automated email sequence. Uhhmmmm, okay. I had one set up that had the very important function of sending out a welcome email and giving the person who joined my list the link to get their free story collection.

I sent an email to the support desk asking about this and was told the free account lets you have one automated email sequence. Okay, great! All is right with the world.

I went ahead and downgraded my plan back to the free account ahead of the ending of the trial period. I tested out the sign up to make sure it was still working. I got the confirmation email asking me to confirm I wanted to join the mailing list. I clicked on it and joined the email list. Then I waited for the welcome email to arrive with my link to the free stories.

And waited.

It never came.

I got in touch with my E.S.P. and asked them what happened to my email sequence, and if I needed to recreate it how would I do that since I don’t have any options in my dashboard that will let me set one up again.

I’ve been going back and forth with them. I’ve sent them screenshots showing that I no longer have the link available. They said it might be unavailable because I still have a sequence set up and it needs to be deleted first. Well, yeah. But I can’t get to the thing to delete it.

As it stands, I got a reply saying they understand this is frustrating but they had to kick it up the ladder to someone with more technical prowess to see what is going on.

It’s always something, my Hordeling.

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